Moreover, two teams of managers are already working on the adoption of modern problem-solving approaches such as Design Thinking, while an additional four Teams are designing a set of improvement-focused actions.
«Now is the time to work on the human capital», said Mr. Xavier Garcia, CEO of Satech in his speech. «We will embrace the new process methods we have designed in recent years and we will make the most of our new facility to provide customers with the best possible Satech experience.»
The “Culture” project aims to be very concrete, much like the action plan devised to improve products, services and even the working environment. An extensive Internal Communication campaign has been carried out with the purpose of explaining the foundational elements and values of the new Satech Culture.
These have been identified through an in-depth analysis, to which all the people involved in the processes participated. Lastly, the “Listening” Team is leveraging the power of interviews to gather opinions and suggestions of the workforce to drive improvement. Such information will add up to a complete overview of the criticalities that need to be addressed and will offer new ideas for future tasks to be included in the action plan.